CRISIS AND EMERGENCY MANAGEMENT PLANNING

Our Crisis and Emergency Management Planning program delivers a plan activated when severe risks become reality and the options for action must be clear, concise and able to be acted upon where and when they are most needed - a crisis management plan in place with staff and management trained and confident about direction and implementation to assure stakeholders, management, staff and media that effective controls are in place.

Our approach spins off across three types of planning methodologies: Crisis Management, Issues Management and Emergency Management. We have applied these methods to planning for Municipal Emergency Management Plans, IT Contingency Planning, Marine Operations Oil Spill Contingency Planning, State Emergency Management, and Product Recall Planning.

Crisis Management: Managing Operations and Image Under Siege

Pre-emptive planning, breaking challenges into manageable chunks, knowing in advance what the priorities are, scanning various scenarios and documenting approaches. Mission/Approach, Risk and Vulnerability, First Reactions, Speaking Out, Crisis Facilities Management, Outside Experts, Audiences, Rules and Laws, Media, Information Gatekeeping, Fact-Checking, Rehearsals, Evaluations and Appreciations.

Issues Management: Defining, Evaluating and Managing Issues

Notification/Observation of the Problem, Identification of the Problem, Understanding of the Impact of the Problem, Assembling of Appropriate Staff, Initial/Immediate Decisions Made, Communication with Coordinating Executive, Robustness of the Contingency Plans, Value of Workarounds, Monitoring Issues that Produced the Problem, Adjusting Plans/Timetables as New Information Arrives, Preparation for a Return to Normal Operations, Auditability of Processes Used, Lessons Learned.

Emergency Operations Planning: Large-Scale Threat Management

Threat Definition, Damage Assessment, Mission Statement, Concept of Operations (Decisive Points, Primary Tasks, Timeline Management, Risks and Mitigation, Primary Resources, Command and Control), Support Services, Communications, Logistics, Post Incident.

We estimate that 75 percent of the crisis can be handled from the plans in place, freeing you to concentrate on the other 25 percent. Keep your head high, your shoulders back and your face to the storm. It is from this stance that you and your organisation have the best chance to overcome the defined problem or threat.

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