CORPORATE-MANAGEMENT AUDIT, BUSINESS REMODELLING

The 8 Objectives: To have in place …
1) a cost effective organisational and management structure that is …
2) responsive to the needs of customers, management and staff, and the board, …
3) responding proactively and reactively to changes in those needs, …
4) with baseline information to measure customer requirements and satisfaction, …
5) encompassing an holistic approach to continuous improvement, …
6) encouraging informed initiatives from staff and …
7) guaranteeing a high level of corporate governance and …
8) transparency in processes.

Our program reviews and provides recommendations on ...

• Phase 1 - Corporate/Strategic and business planning processes
• Phase 2 - Organisational structure and responsiveness of that structure to needs
• Phase 3 - Management structure and style (at all levels)
• Phase 4 - Delegations and methods of assigning responsibility/accountability
• Phase 5 - Customer service strategies, levels of customer service, methods of determining/measuring customer needs/expectations/satisfaction
• Phase 6 - Internal control systems, including documentation, reliability of processes and procedures, maintenance of systems, performance monitoring and methods of amending and improving
• Phase 7 - Information technology systems and IT responsiveness to management, operational and customer needs
• Phase 8 - Communications and feedback loops at all levels, including board, management, staff, customers and other stakeholders
• Phase 9 - Risk management and business/disaster and crisis management planning
• Phase 10 - Outsourcing, contract management and best value propositions
• Phase 11 - Options for alternative business models

Our review provides options and recommendations to achieve the 8 Objectives and develops alternative Business Models for sustainable competitive advantage:

1) to understand how the organisation is placed now and what changes and adjustments need to be made to achieve the 8 Objectives (what might be called the Gap Analysis)
2) to understand what the options are - the best course of action, the costs, benefits and risks - to close the Gap between where the organisation is and where it needs to be
3) to understand how the organisation can ensure the customer and community can observe its good corporate governance and transparency of processes, and effectively access its services and products

For a complete list of our services, please contact us